"You don't have authorization to view this page" and "HTTP ERROR 403" When Logging into CA Service Catalog 14.1 Cum 2 or later

Document ID : KB000008380
Last Modified Date : 18/06/2018
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Issue:

When we login on CA Service Catalog using Google Chrome, the following appers:

Access to <service catalog server hostname> was denied
You don't have authorization to view this page.
HTTP ERROR 403

Environment:
Service Catalog 14.1 Cumulative 2 and later
Cause:

CORS has not been configured with the post installation steps or is incorrect.

Resolution:

Configure web.xml and set Catalog and USS hostname following steps in the link below:

https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1-02/post-installation-tasks/post-installation-steps-for-ca-service-catalog#PostInstallationStepsforCAServiceCatalog-EnableCORSfilter
 

Note: Hostname configuration in web.xml is case sensitive.