x/x NetVoyant polling stations completed. NetVoyant Remote server failed: Invalid URI: The hostname could not be parsed.

Document ID : KB000013893
Last Modified Date : 14/02/2018
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Introduction:

While using NetVoyant, you could hit this error:

"x/x NetVoyant polling stations completed. 

NetVoyant Remote server failed: Invalid URI: The hostname could not be parsed."

InvalidURI.JPG

 

Question:

What do I do if I hit this error?

Environment:
NetVoyant 7.0+Windows Server 2008
Answer:

If you are certain that the Poller is up, and the server address is accessible, there may be a special character or space in the nms2.service_managers table.

  1. Type: mysql nms2
  2. Type:select * from service_managers;

You can look at the smgr_host and smgr_addr columns and if nothing looks wrong, try running update queries anyway to overwrite the extra character.

Try running these queries to resolve the issue:

update service_managers set smgr_host = 'new system name' where smgr_addr = 'old system name';

update service_managers set smgr_addr = 'new system address' where smgr_addr = 'old system address';

 

Additional Information:

You can also try using the IP Address if the host name is not working and switch it back after testing.