Xtraction users with the Enterprise Designer role are not able to edit report schedules for other Xtraction users.

Document ID : KB000004158
Last Modified Date : 14/02/2018
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Issue:

Xtraction users with the Enterprise Designer role are not able to edit report schedules for other Xtraction users.

xtraction user profile.jpg

Note that the Xtraction user has both the “Enterprise Designer” and “Scheduler” permissions assigned.

According to Page #8 of the Xtraction Administrator Guide, all users with either the “Enterprise Designer” or “Scheduler” roles assigned should be able to “Schedule documents and reports”.  

Environment:
CA Service Desk Manager (CA SDM) 12.9 and 14.xXtraction 15.1 and 2016.2
Cause:

Unknown - see Workaround information below.

Resolution:

Xtraction development has confirmed this is not working as intended and have logged this as a defect to be addressed in a future Xtraction release. 

Unfortunately, there does not appear to be a workaround at this time.

For Xtraction users to make changes to all report schedules, they will need to be a Xtraction Administrator.