Xtraction scheduled tasks fail with the following error message: Input string was not in a correct format

Document ID : KB000045442
Last Modified Date : 14/02/2018
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Issue

Xtraction scheduled tasks fail with the following error message: Input string was not in a correct format

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Environment

Xtraction 14.x and 15.x

Windows OS

Cause

The correct port is missing in the Email Settings within the Xtraction Settings application

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Resolution

1.  Enter the correct port number within the Xtraction Settings application.  Keep in mind, you may need to work internally with your server admins to determine which port should be used) 

2.  Send a test email to verify connectivity.  Click OK.

3.  In Xtraction, re-enable the scheduled task and run it again.

If the error still persists, please open a CA Support case.