Xtraction error while exporting dashboards

Document ID : KB000103814
Last Modified Date : 29/06/2018
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Issue:
An error is displayed in the Xtraction GUI interface when exporting dashboards to any format type (ex. XLSX, XLS).

"An error has occurred during processing. Please try again. If this continues to occur, please contact the application administrator".

Xtraction Error 2

In debug mode (adding ?debugmode=true at the end of the Xtraction URL -> http://[server]/Xtraction/Flash/Default.aspx?debugmode=true), additional details are displayed:

Ex.:

(mx.messaging.messages::ErrorMessage)#0 
body = (null) 
clientId = "5b390b1f-d52b-410d-956c-849b5f8833a9" 
correlationId = "DD573DDA-5B4F-0896-B17A-468EDD6BCC8B" 
destination = "fluorine" 
extendedData = (Object)#1 
faultCode = "Server.Processing" 
faultDetail = (null) 
faultString = "Object reference not set to an instance of an object." 
headers = (object)#2 
DSId = "bec82529fc3548ffa263218dd5f55f94" 
messageId = "65b5cbf9-e29b-4bc9-ac25-f6efda770343" 
rootCause = (null) 
timestamp = -1650313796 
timeToLive = 0

X
Environment:
Xtraction 2017.2
Cause:
This might occur after an Xtraction migration is performed, ie. from 2017.1 to 2017.2.
Resolution:
Restart the Xtraction windows service named as:

"Xtraction Task Manager"
Additional Information:
If the issue continues to occur after this, please open a case via CA Support online.