An error is displayed in the Xtraction GUI interface when exporting dashboards to any format type (ex. XLSX, XLS).
"An error has occurred during processing. Please try again. If this continues to occur, please contact the application administrator".
In debug mode (adding ?debugmode=true at the end of the Xtraction URL -> http://[server]/Xtraction/Flash/Default.aspx?debugmode=true), additional details are displayed:
body = (null)
clientId = "5b390b1f-d52b-410d-956c-849b5f8833a9"
correlationId = "DD573DDA-5B4F-0896-B17A-468EDD6BCC8B"
destination = "fluorine"
extendedData = (Object)#1
faultCode = "Server.Processing"
faultDetail = (null)
faultString = "Object reference not set to an instance of an object."
headers = (object)#2
DSId = "bec82529fc3548ffa263218dd5f55f94"
messageId = "65b5cbf9-e29b-4bc9-ac25-f6efda770343"
rootCause = (null)
timestamp = -1650313796
timeToLive = 0
This might occur after an Xtraction migration is performed, ie. from 2017.1 to 2017.2.
Restart the Xtraction windows service named as:
"Xtraction Task Manager"
If the issue continues to occur after this, please open a case via CA Support online.