Xtraction 2017.1.X having problems when trying to drilldown to some records that has portuguese characters. 

Document ID : KB000112391
Last Modified Date : 29/08/2018
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Introduction:
Xtraction 2017.1.X having problems when trying to drilldown to some records that has portuguese characters. 
Question:
I'm running Xtraction 2017.1.0419.01 and I'm having problems when trying to drilldown to some records that has portuguese characters. 

Example 1: 
Dashboard with tickers pet assignee. One of them is called "João" and has 656 tickets. When drilling down a list of 0 records is shown. Changed his name in SDM do "Joao" and drilldown went fine. 

Example 2: 
Dashboard with Incident Categories. One is called "Degradação" and has 1329 tickets. When drilling down a list of 0 is shown. 
 
Environment:
Windows 2012
Answer:
The issue is fixed in the Xtraction 2018.x version of Xtraction currently 2018.2 version of Xtraction is available to download. This is html5 version therefore it will be different from previous flash versions (last flash based version of Xtraction is 2017.2 version). Xtraction 2018.2 has been released recently. 

Download Xtraction 2018.2 or create a support case to have it attached to the support case
File name:Xtraction (2018.2.0706.02).zip 
File name:Xtraction 2018.2 Documentation Pack.zip