Xtraction 2017.1 Installation Error

Document ID : KB000095308
Last Modified Date : 09/05/2018
Show Technical Document Details
Issue:
Customer is having issues when attempting to install the Xtraction Release 2017.1.
He gets and error in configuration phase and after installing, whe he tries to call the xtraction main page in browser he gets:

2018-05-02 16:22:48,109 ERROR Xtraction.Service.FolderInitializerService - Error 
System.NotImplementedException 
at Xtraction.Service.Authentication.Factory.AuthenticationProviderCreator.CreateAuthenticationProviderFromTypeId(String authenticationTypeId) 
at Xtraction.Service.Authentication.AuthenticationService.CreateAuthenticationProviderFromProviderId(String authenticationProviderId) 
at Xtraction.Service.UserService.LoadUser(User user, Boolean deep) 
at Xtraction.Service.UserService.SerializeUserList(DataTable users) 
at Xtraction.Service.UserService.ListUsers(Boolean activeOnly) 
at Xtraction.Service.FolderStructureService.SetupPrivateFoldersNode(FolderStructure folderStructure, DataSet folderData, DataSet permissionData, DataModel dataModel) 
at Xtraction.Service.FolderStructureService.BuildFolders(DataSet folderData, DataSet permissionData, DataModel dataModel) 
at Xtraction.Service.FolderInitializerService.BuildFolderStructure() 
at Xtraction.Service 
Environment:
Xtraction 2017.1
Cause:
The workstation Regional Settings and locale are set to different language of English
Resolution:
Follow the procedure: 
- Abort the Xtraction installation; 
- Remove Ivanti and LANDesk folders created under c:\ProgramData; 
- Remove registry key HKEY_LOCAL_MACHINE\SOFTWARE\LANDESK; 
- Confirm that both "System Locale" and "Input Locale" were set to "en-us;English (United States)" using systeminfo command; 
- Change all entries appearing localized in Windows "Control Panel >> Clock, Language, and Region" to United Sates, US; 
- Confirme that keyboard was set to ENG, instead of POR (for Portuguese) in the windows task bar; 
- Reboot the server; 
- Re-launch the Xtraction setup (right-click and run as Administrator)