Xtraction 17 compatibility with CA Service Desk Manager 14.1

Document ID : KB000099212
Last Modified Date : 31/05/2018
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Question:
Is it possible to use Xtraction 17.1  with CA Service Desk Manager 14.1
Answer:
Xtraction 17.1 has been tested and is confirmed to work with CA Service Desk Manager 17.1. Though no official testing was completed, it should also work with Service Desk Manager 14.1 as well. The mapping of the data has not significantly changed between Service Desk Manager 14.1 and 17.1 which should allow it to work with the earlier release.

It is strongly recommended to fully test the solution prior to putting this configuration into a production environment.