XCOMN0473E error(s) parsing xcom.glb; The XCOMD CA-XCOM Scheduler Service cannot start in the xcom.log and Service Specific Error Code 473 Starting the CA XCOM XCOMD Scheduler Service.

Document ID : KB000004011
Last Modified Date : 14/02/2018
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Issue:

XCOMN0473E error(s) parsing xcom.glb; The XCOMD CA-XCOM Scheduler Service cannot start in the xcom.log and Service Specific Error Code 473 Starting the CA XCOM XCOMD Scheduler Service.  How to troubleshoot and resolve these errors.

Cause:

There are two possible causes:

  1. The xcom.tid file is corrupt, possibly from the server crashing when the file was open
  2. Editing the xcom.glb file incorrectly.
Resolution:
  1. The xcom.tid file may have become corrupt. This is the file that holds the value for the next transfer ID that CA XCOM will assign. Since this is easy to check, even though it is less likely, edit the C:\program files\CA\ XCOM\config\xcom.tid file (or wherever you have CA XCOM installed), and if it does not contain a 6 digit number, correct it by adding a value such as
    000001
    and try starting the xcomd scheduler service again.
  2. This error message usually means that XCOM was unable to read the xcom.glb file because of a typo or an extraneous character or an invalid parameter. You need to restore it, either from a backup or by printing it out and reconfiguring a new copy using the printed copy as a guide. This problem is most likely due to editing the xcom.glb file incorrectly. If you cannot do this or it does not work, please get a trace (see below)

To trace the parsing of the xcom.glb file to determine where the error is: From the command prompt box, from the C:\program files\CA \XCOM directory, (or wherever you have CA XCOM installed) directory, type

card3 on

You will receive the following response:

CA-XCOM daemon trace facility now enabled.

Access the CA XCOM Scheduler Service by clicking on Start->Settings->Control Panel->Administrative Tools and select the Services Icon.

Scroll toward the bottom and open the XCOMD CA XCOM Scheduler Service by double left clicking on it. Add

-d9

to the Start parameters box and start the service.

CA XCOM will generate a trace.trc file in the C:\program files\CA\XCOM\trace directory

The trace will contain a listing of each parameter and value as CA XCOM processes it. If the cause of the error is not obvious, please copy the trace.trc file xcom.glb files and send the trace to CA Support.  CA support may also need to see a copy of the xcom.glb file.

When done troubleshooting, be sure to turn off the trace by deleting the -d9 parameter from the scheduler service startup and by typing

card3 off

in the command prompt box in the C:\program files\CA\XCOM directory.

NOTE: CA XCOM will automatically remove the trace.trc file from the trace subdirectory after the time period specified by the EXPIRATION_TIME parameter in xcom.gbl has passed.