XCOMN0427E Error starting TP: starting the CA XCOM XCOMD service under "This Account" On Windows

Document ID : KB000028305
Last Modified Date : 14/02/2018
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Symptoms: 

XCOMD Scheduler Service can't start. Error 1069. Service can't start due to wrong logon
XCOMN0427E Error starting TP: Error Privilege not held by client
XCOMN0476E Error waiting on event. WAIT TIMEOUT limit exceeded 
XCOMN0436E TP Ended abnormally

Cause: 

These errors can be encountered when the XCOMD service is started with "Log On As" set to "This Account". XCOMD is a local service not a domain service. If this service runs under a specific "User" account then problems can occur because of the account's user rights and authorities.

Resolution:

The XCOMD service for the CA XCOM for Windows product needs to have "Log On As" set to "System Account" in the Startup menu for the service. The "Allow Service to Interact with Desktop" should also be selected in the Startup menu for the service.