XCOM listener caxcgsrv xcomd keeps going down

Document ID : KB000117046
Last Modified Date : 16/10/2018
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Introduction:
When sending to XCOM Windows we get the following error message because caxcgsrv is no longer running
XCOMx0298E Unable to allocate remote transaction program Txpi 211: Socket connect error return value = 111
XCOMx0298E Unable to allocate remote transaction program: Txpi 215: Socket send error return value = 9 
Environment:
MS Windows Server or Professional
Instructions:
Apply SO04839  RESTARTING CAXCGSVR REQUIRES THE XCOMD SERVICE TO BE RECYCLED
XCPCNT_XCOMPATCH_r11618040_64.exe
 XCPCNT_XCOMPATCH_r11618040_32.exe
Solution 41 or higher.

If  SO04839 or higher is applied  and the problem still occurs, then use the XCOMD process to check and restart the listener:
  • Set the RESTART_CAXCGSVR=YES xcom.glb parameter
  • Start and stop xcomd to reload the parameters.


See the description of this pararmeter: 
  RESTART_CAXCGSVR

 
            Specifies whether the xcomdsrv service will monitor and restart
            the listener process caxcgsvr if it ends abnormally
            YES
                xcomdsrv service will monitor and restart the listener
            NO
               xcomdsrv service will not monitor and restart the listener
 
            Default: NO

Additional Information:
See our online documentation RESTART_CAXCGSVR