WSP not starting

Document ID : KB000029048
Last Modified Date : 14/02/2018
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Please run the following commands that will add or change @NX_WSP_CGI_URL on nx.env in all ServiceDesk servers:

To add directly in  the NX_ROOT\pdmconf\NX.env

pdm_options_mgr -c -s WSP_CGI_URL -a pdm_option.inst -v http://wsp_hosting_server:tomcat_port/CAisd/pdmweb_wsp.exe

To add directly in the NX_ROOT\pdmconf\NX.env_nt.tpl

pdm_options_mgr -c -s WSP_CGI_URL -a pdm_option.inst -v http://wsp_hosting_server:tomcat_port/CAisd/pdmweb_wsp.exe -t

 

ex:

wsp_hosting_server = the ServiceDesk server where you plan on running wsp

tomcat_port = the default tomcat port. It is recommended to have the tomcat port associated in the url since wsp uses tomcat

 

pdm_options_mgr -c -s WSP_CGI_URL -a pdm_option.inst -v http://caServiceDesk:8080/CAisd/pdmweb_wsp.exe

pdm_options_mgr -c -s WSP_CGI_URL -a pdm_option.inst -v http://caServiceDesk:8080/CAisd/pdmweb_wsp.exe -t

 

Here are other helpful wsp technical documents that addresses the wsp not loading:

TEC556362

TEC484571