WSP Error when publishing a Web Form in Advance Availability (AA) Setup - Timeout Waiting for reply after 60 Seconds

Document ID : KB000031083
Last Modified Date : 14/02/2018
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DESCRIPTION:

WSP Error when publishing a Web Form in Advance Availability (AA) Setup - Timeout Waiting for reply after 60 Seconds

This error occurs in Service Desk versions R12.9 and R14.1 Advance Availability Setup when publishing a Web Form

In Service Desk versions R12.9 and R14.1, if there are multiple web-engines mapped to a local Web-director on the Application servers and you try to publish a modified HTMPL form from Web Screen Painter (WSP) on the Background server, it will result in a Timeout Error as shown below:

WSP+Error.jpg

 

SOLUTION:

The solution to this problem is provided via a patch. If you are using Service Desk Manager 14.1 you can obtain this fix by applying the latest Cumulative patch (at this point the latest patch is Cumulative 3). If you are using version 12.9 please open a Support Case and request for the Patch to fix Prob # 3280.