WSDL method getFormRateItemValues returns an error.

Document ID : KB000006136
Last Modified Date : 14/02/2018
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The issue:

WSDL method getFormRateItemValues returns an error.

Executing webservices method 'getFormRateItemValues' to get information stored in the form of a CA Service catalog request,

An error was thrown as follows (from view.log):

[RequestServiceImpl] Exception occurred in getFormRateItemValues.


The error message is not detailed and it is impossible to find the root cause.


Windows running CA Service Catalog Release 14.1.x

It had to do with a non proper form definition. 

The form contained 2 sets of radios which had exactly the same ID's and values. 



After changing the form definition, making the IDs unique, the WSDL executed properly.