Wrong status for PTF on maintenance and message "The table does not contain any record" .

Document ID : KB000007431
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

Getting message "The table does not contain any record" on the maintenance install wizard attempting to apply a PTF and the next button is grayed out. The PTF is also listed with an incorrect status of not received.

Resolution:

To correct this, go to the products tab, locate the PTF from it's product and release then delete it from the actions button. Next right click on the release then click add external maintenance to reload the PTF as a solution. Go back to the maintenance tab and click refresh.