Wrong agent behaviour (UCUREP - handling) caused the Automation Engine to hang

Document ID : KB000087992
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
U0004110 UCUREP: Fehler wird automatisch behandelt.
U0004110 UCUREP: Error will be corrected automatically.

Wrong agent behaviour (UCUREP - handling) caused the Automation Engine to hang

The agent sends a report for a non-existing activity, the engine tries to write the report in a loop.

In the logs thousands of the following lines can be found:
U0004110 UCUREP: Fehler wird automatisch behandelt.
U0004110 UCUREP: Error will be corrected automatically.


Failure Scenario:
 
  1. Agent ASW sends report for nonexistant AH_Idnr  *******
  2. insert RT Lnr 1, fails because RH record doesn't exist
  3. insert RT Lnr 2, fails because RH record doesn't exist
  4. select RH, no result
  5. insert RH, fails because AH record doesn't exist
  6. insert RT Lnr 1, fails because RH record doesn't exist
  7. goto 4)
 
Components:
 Automation Engine 

 
Environment:
OS: Windows
Cause:
Cause type:
Defect
Root Cause: internal UCREP handling
Resolution:
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Version(s):
Windows Agent 11.2.2 of Automation.Engine - available
Windows Agent 11.1.4 of Automation.Engine - available
Windows Agent 10.0.8 of Automation.Engine - available
Additional Information:
Workaround :
N/A