Detailed Description and Symptoms
WP will start in Service Manager Dialog and quickly (but not immediately)disconnects.
File needed for analysis:
Logfile for the WP after the error has occurred.
In viewing the WP logfile there will be a version of the following line:
U0034007 There is no valid license for OCI available.
The license file has not been properly loaded into the system.
Please find your license file or contact SOPS@automic.com
to request a new license file.
Once located, load the license file into the database with the steps outlinedin the documentation under (Administration Guide - Installation - New Installation - Installation Procedure - Loading Database - 5.Loading the Licenses) or use the following steps:
- Admin computer
- Start the program Automic.DB Load in order to load licenses.
- Select the file Customer number.TXT that is provided by Automic Support. The utility enters the licenses in the Automic database.