In general, CA APM has two types of integration:
- Problem resolution triage -- lets you analyze the root cause of problems by using correlated transaction information. If you want problem resolution triage, configure the workstations and transaction traces.
- Customer experience metrics -- provides regular updates on volume, errors, and average response times for business transactions. If you want customer experience metrics, configure the TIM Collection Service. These settings allow you to configure the Collector and to enable metrics collection on each TIM.
You can use both integration features, or only one, depending on what you need in your business environment.
For more information, see:
Disabling CEM transaction traces generated through the Problem resolution triage integration, will not affect the reporting of Customer Experience Manager metrics generated through the RTTM Collection Service (a child service of the TIM Collection Service).
Configure Introscope to Work with CEM
Customer Experience Metrics