Workload Control Center (WCC) Add External Application not available

Document ID : KB000116597
Last Modified Date : 30/09/2018
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Issue:
In WCC (Workload Control Center) I login as ejmcommander and I want to add an External Application.

But when I click on the "+" sign, I do not find the "Add External Application" option. I can only find the "Add a New Dashboard" option.
Environment:
WCC 11.4 SP6 Release
Cause:
The "ConfigurationControlExternalAppsAdminDefault" EEM policy is required for creating new External Applications.

By default, the "ConfigurationControlExternalAppsAdminDefault" policy is granted only to "Administrator" Dynamic Group.
 
 
Resolution:
The recommended solution is to add it for the "Commander" Dynamic Group to allow "ejmcommander" to get access to External Applications.
 
Then logout and login again to wcc as ejmcommander. There may be  a delay related to EEM refresh and finally we can access to "Add External Application" option when clicking on the "+" sign.
 
We managed to create a new External Application successfully.