Workload Automation AE Jobs Fail with 'Create process failed for su' Error

Document ID : KB000012670
Last Modified Date : 14/02/2018
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Question:

When trying to execute AE jobs on an agent, the job fails with a <Create process failed for su> error. What is causing this error?

Environment:
CA Workload Automation Agent AE r11.3 SP4+CA Workload Automation System Agent r11.3 SP4+
Answer:

In the agent installation directory, there is an application called 'su' that is used by the agent. If you are getting the <Create process failed for su> error, then the 'su' application is missing. 

To fix this, copy the 'su' application from a r11.3 SP4+ agent to the agent that is missing the application. Then restart the agent. 

 

NOTE: You can copy the 'su' application from either a Workload Automation AE Agent or a Workload Automation System Agent.

           You can copy the 'su' application from a 32-bit agent to a 64-bit agent or a 64-bit agent to a 32-bit agent. 

           The source and target agents do not have to be the same exact build.