Workbench crashes when trying to check out a file

Document ID : KB000107160
Last Modified Date : 19/07/2018
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User has a new Windows 10 machine and has installed SCM v12.6 Workbench. Everything works fine until he tries to open a file for internal or external check out, or to check out the file. Workbench crashes. No error message, it just closes. What could be the problem?
CA Harvest SCM v12.6 and up, Windows 10 client
Updated the \windows\system32\drivers\etc\hosts file on the Windows 10 workstation to include the ip address and hostname of the broker machine. This resolved the problem.