Within CA Service Desk Manager (CA SDM) in the result list screens, for example Incident List, can the "Expand All" be set by default?

Document ID : KB000018553
Last Modified Date : 14/02/2018
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Out of the box, there is no way to automatically expand the display on a CA SDM list page.

However, this can be achieved via a form customization using Web Screen Painter (WSP).

Open one of the list screens (list_XXXX.HTMPL) via WSP.

Enter the following code in the BODY tag of the form

onLoad="javascript:expandAll()"

This will cause the list to always be loaded with the list items expanded by default.

Please note that this since this is a customization, therefore is outside the scope of the standard CA Support provisions.