With AXA 16.4 installed and geolocation enabled, a user's application unexpectedly exits out when the "Location Permission" is denied.

Document ID : KB000006797
Last Modified Date : 14/02/2018
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Issue:

 A user has AXA 16.4 installed and geolocation enabled.

 When the user opens their application, there is a pop-up box asking "Allow access to location?"  If the user clicks "no", it causes the user's application to exit out.  The user should have the option of clicking "no" and still access the application with success.

 

Environment:
AXA 16.4
Cause:

This is a known issue for which CA Technologies Support has a fix.

Resolution:

An updated SDK would fix this issue.  Contact CA Support to request an updated SDK.