Windows Services Profile missing in USM Monitoring tab after upgrade to 9.02

Document ID : KB000130803
Last Modified Date : 13/04/2019
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Issue:
Windows Services profile created with UIM 8.51 are missing in USM Monitoring tab after upgrade to 9.02
Environment:
UIM 9.02 upgrade from 8.51 with Windows Service profiles version 2.34
Cause:
Windows Services template version 2.34  is not in Production.

The following query will show 0 in the Production column for Windows Services;

select * from SSRV2Template where probe = 'ntservices' and templateName = 'Windows Services'
Resolution:

1. Deployed ntservices_mcs_templates 3.42 

2. Deactivate/Activate the mon_config_service probe 
Note: This is only required if the mon_config_service is in a suspect state; ie All Monitoring profiles are in a locked state

3. Activated ntservices_mcs_templates 3.42 via the activate_probe_templates_package callback