"Windows error 2" when installing Identity Governance 14

Document ID : KB000012805
Last Modified Date : 14/02/2018
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Question:

When installing Identity Governance 14, an error occurs noting, "Windows error 2 occured while loading the JAVA VM" as pictured below:

 

 

How do I proceed with the installer when the system requirements are met for Identity Governance 14.0 (https://docops.ca.com/ca-identity-governance/14-0/EN/platform-support-matrix/server-environments)?

Answer:

This can be corrected by following the required steps:

 

1) Install Java JDK 1.8.0_71

 

2) Set appropriate java variables (Ex. JAVA_HOME, PATH)

 

3) In a command window, run <setup file>.exe LAX_VM "<java-home>\bin\java.exe"

(Ex. "C:\Program Files\Java\jdk1.8.0_71\bin\java.exe")

 

4) When this window appears you may proceed with the installer:

 

 

This will help you bypass the LaunchAnywhere Error.