Windows could not start the eHealth Tomcat63 service on Local Computer

Document ID : KB000039360
Last Modified Date : 14/02/2018
Show Technical Document Details

Problem: 

Windows Services popup message:

"Windows could not start the eHealth Tomcat63 service on Local Computer. Error 1067: The process terminated unexpectedly." when starting Tomcat63 service.

screenshot

 

Environment:

eHealth 6.3.2.11

Windows 2008R2

  

Cause:

 Tomcat configuration file corrupted.

 

Workaround: 

1. Log into the affected eHealth server as NH_USER

2. Open a CMD window.

3. Run this command:  

nhWebUtil -setupTomcat

 

 

Additional Information: 

More background in the situation:

eHealth works fine, except for web server.

httpd63 service is up.

Restarting all eHealth/Oracle services does not help. 

Rebooting server does not help. 

No space issue in disk partition and DB datafiles. 

No obvious log errors could be related to the issue.