Windows Agent will randomly disconnect from Automation Engine and return an ENDED_LOST status.

Document ID : KB000087976
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
ENDED_LOST - ended undefined (host terminated prematurely).

Periodically, if a Windows Agent encounters some connectivity issues, instead of properly reconnecting, the Agent may fail and display an ENDED_LOST message when viewing its statistics.

Review of the statistical records may show multiple entries for the same Agent ending at the same time as a symptom of this issue. 

Environment:
OS Version: N/A
Cause:
Cause type:
Defect
Root Cause: Infinite loop in the Windows Agent.
Resolution:
Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 12.0.2 - Available
Automation Engine 11.2.5 - Available
Automation Engine 11.1.6 - Available
Additional Information:
Workaround :
Stop and restart the Agent if ENDED_LOST occurs.