Windows Agent fails with Entry Point Not Found error

Document ID : KB000107493
Last Modified Date : 20/07/2018
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Issue:
Starting the Windows Agent executable fails with the following popup error:

UCXJWX6.exe - Entry Point Not Found: The procedure entry point could not be located in the dynamic link library KERNEL32.dll.

No Agent logs are created, and starting the Agent from service manager results in a "No Associated Window can be found for this process" error.

 
Cause:
The Operating System (OS) version and Agent version are incompatible. 
Resolution:
Review the compatibility matrix and downgrade the Agent to a version that is suitable for the OS version:

https://downloads.automic.com/tools/compatibility_matrix?compatibility-mode=component&offering_version_id=1516891897636&lifecycle_entity_id=1409143059253