Windows Agent crashes during File Transfer creating a dump file with code 0xC0000005 error

Document ID : KB000087928
Last Modified Date : 14/04/2018
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Issue:
Error Message :
Exception information, code 0xC0000005 - The thread attempts to read from or write to a virtual address for which it does not have access.

The Windows agent crashes during a File Transfer (FT), and the above error message is displayed in the dump file that is created.

In the Agent Log the following exception is visible:
 
Unexpected exception occured, Agent forces a trace.





 
Environment:
OS Version: N/A
Cause:
Cause type:
Defect
Root Cause: Windows Agent can crash when performing a FT for several reasons, such as if a previous runs source file can’t be deleted, there is a networking error during the FT, or if more than 1 Agent is trying to write to the same log.
Resolution:
Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component(s): Agent Windows

Automation Engine 12.0.0 – Available
Automation Engine 11.2.2 – Available
Automation Engine 11.1.4 – Available
Automation Engine 10.0.8 - Available
Additional Information:
Workaround :
N/A