Error Message :
Exception information, code 0xC0000005 - The thread attempts to read from or write to a virtual address for which it does not have access.
The Windows agent crashes during a File Transfer (FT), and the above error message is displayed in the dump file that is created.
In the Agent Log the following exception is visible:
Unexpected exception occured, Agent forces a trace.
OS Version: N/A
Root Cause: Windows Agent can crash when performing a FT for several reasons, such as if a previous runs source file can’t be deleted, there is a networking error during the FT, or if more than 1 Agent is trying to write to the same log.
Update to a fix version listed below or a newer version if available.
Fix Status: Released
Component(s): Agent Windows
Automation.Engine 12.3.0 – Planned release: 2018-09-24
Automation.Engine 12.2.1 – Planned release: 2018-10-23
Automation.Engine 12.1.3 – Planned release: 2019-03-26
Automation Engine 12.0.0 – Available
Automation Engine 11.2.2 – Available
Automation Engine 11.1.4 – Available
Automation Engine 10.0.8 - Available