Windows Agent crash without any exit code

Document ID : KB000108556
Last Modified Date : 06/08/2018
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Issue:
The Agent crashes randomly. There are no message in the Agent logs to analyse this crash. The only message in the Agent logs is:
Unexpected exception occurred, Agent forces a trace:

20180711/062532.756 -           Unexpected exception occurred, Agent forces a trace.
20180711/062532.756 -           -------------------------------------------------------------------------------------------------
20180711/062532.756 -           PCX Address 0000000000CF79D0
20180711/062532.756 -           Current Socket 0000000000D294A0[10.32.47.184 - AE_PRD#CP007]
20180711/062532.756 -               oldSockets : 0
20180711/062532.756 -               Socket table:
20180711/062532.756 -                   socket[0] 00000000015DFCC0[ - ]
20180711/062532.756 -                   socket[1] 0000000000D12B00[ - ]
20180711/062532.756 -                   socket[7] 0000000000D294A0[10.32.47.184 - AE_PRD#CP007]
20180711/062532.756 -               ----------------
20180711/062532.756 - U00009909 TRACE: Input area                                            - 0x0000000000E36650, 00032768
                       00000000   53525649 4E464F20 30310000 00000000  >SRVINFO 01......<
                       00000010   E2070700 0B000A00 16000000 00000000  >................<
                       00000020   E2070700 0B000A00 16000000 A034422F  >.............4B/<
                       00000030   00000000 00000000 5220FE38 00535256  >........R .8.SRV<
                       00000040   494E464F 20303100 00000000 00E20707  >INFO 01.........<

In the Service Manager logs the following messages are found:
20180711/062532.803 - U00022012 Process '<UC4 Windows-Agent>' (ID '30760') ended.
20180711/062532.803 - U00022042 Process '<UC4 Windows-Agent>' abnormal ended with access violation.
Environment:
CA Automic Workload Automation version 11.2
Windows Agent version 11.2.7+build.955
Cause:
So far there is no explication.
Resolution:
If you have symptoms as described above please open a support.

This incident has been validated as a bug by our R&D team and is planned to be corrected into following version:
  • Automation Engine version 12.3.0 - Release planned around 2019-03-26
  • Automation Engine version 12.2.1 - Release planned around 2018-10-23
  • Automation Engine version 12.1.3 - Release planned around 2018-09-24
  • Automation Engine version 12.0.6 - Release planned around 2018-09-10
  • Automation Engine version 11.2.9 - Release planned around 2018-10-09