Windows 10 install of 10.5.2 SP2 (10.2.2.52) standalone workstation using "-i" option to workaround Installer UI Mode Error still generates errors and is incomplete e.g. Introscope_Workstation.exe file is missing.

Document ID : KB000008959
Last Modified Date : 14/02/2018
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Issue:

Running IntroscopeWorkstation10.5.2.52windows.exe on Windows 10 it shows dialog box error:

Installer UI Mode Error

Installer User Interface Mode Not Supported

The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option followed by the UI mode identifier. The valid UI modes identifiers are GUI, Console, and Silent.

 

Using "Compatibility" advice from TEC1179983 Launching any CA APM installer shows the error, "Installer User Interface Mode Not Supported." does not resolve the error.

 

Running "IntroscopeWorkstation10.5.2.52windows.exe -i gui", the install completed with some warnings: 

"The installation is finished, but some serious errors occurred during the install. Click Done to quit the installer, then consult the installation logs at ...\install for details. 

The Introscope_Workstation_10.5.2.52_InstallLog.log is empty and file Introscope_Workstation.exe is not created under the main installation directory. 

 

Running "IntroscopeWorkstation10.5.2.52windows.exe -i console" from command prompt (Run as administrator) similar symptoms occur. The Introscope_Workstation_10.5.2.52_InstallLog.log does contain some entries:

=== 

Installation: Unsuccessful. 

 

218 Successes 

0 Warnings 

2 NonFatalErrors 

1 FatalErrors 

...

 

Install JRE: 

C:\Program Files\CA APM\IntroscopeWorkstation10.5.2.52\install\jre 

Status: ERROR 

Additional Notes: ERROR - JRE Source does not exist 

 

Install Uninstaller: 

Introscope Workstation 10.5.2.52(Install All Uninstaller Components) 

Status: ERROR 

Additional Notes: ERROR - Error writing LaunchAnywhere components (Access Denied) 

 

Create LaunchAnywhere: 

Introscope_Workstation (Install All LaunchAnywhere Java Executable Components) 

Status: FATAL ERROR 

Additional Notes: FATAL ERROR - Error writing LaunchAnywhere components (Access Denied) 

===

Environment:
APM Standalone Workstation 10.5.2 SP2 (10.5.2.52)
Cause:

Windows 10 related installer problems to be fixed in future release.

Resolution:

Use advice from KB article TEC1632647 Introscope Workstation will not install on Windows 10. to run installer with lower version of Java 1.8 u45 i.e.

IntroscopeWorkstation10.5.2.52windows LAX_VM "C:\Program Files\Java\jdk1.8.0_45\bin\java.exe" 

The install completed without errors and file Introscope_Workstation.exe was created