What are the different wild card characters available for searching in Service Desk?
The following are the wild card characters available for use in Service Desk list screens:
- % - Matches on any string composed of zero or more characters.
- _ - Matches on any single character.
- [ ] - Matches on any single character contained in the specified set or range.
- [ ^ ] - Matches on any single character that is not in the specified set or range.
Example: We can search for June Arnold in the "list_cnt" screen (in the last_name field) in any one of the following ways: