Wild card characters for searching

Document ID : KB000026042
Last Modified Date : 14/02/2018
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Question:

What are the different wild card characters available for searching in Service Desk?

Answer:

The following are the wild card characters available for use in Service Desk list screens:

  1. % - Matches on any string composed of zero or more characters.
  2. _ - Matches on any single character.
  3. [ ] - Matches on any single character contained in the specified set or range.
  4. [ ^ ] - Matches on any single character that is not in the specified set or range.

Example: We can search for June Arnold in the "list_cnt" screen (in the last_name field) in any one of the following ways:

arn%
a_n%
a?n%
a[rst]n%
a[^st]n%