Why the PAMAdmins and PAMUsers groups are not visible in EEM?

Document ID : KB000111444
Last Modified Date : 16/08/2018
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Question:
Why the PAMAdmins and PAMUsers groups are not visible in EEM after integrating Service Catalog and Process Automation?
Environment:
Service Catalog 12.9 and later
Process Automation 4.2 and later
EEM 12.51 and later
Answer:
These PAMAdmins and PAMUsers groups are visible only when logging into Process Automation Application instance in EEM. If you log into Global or Service Catalog instances in EEM then the groups won't be visible.
Additional Information:
Configure the Integration

https://docops.ca.com/ca-service-management/17-1/en/troubleshooting/troubleshooting-ca-service-management/integrate-ca-service-desk-manager-with-common-components-manually/integrate-ca-service-desk-manager-with-ca-process-automation-manually

Assign Users to Required CA Process Automation User Groups

https://docops.ca.com/ca-service-management/17-1/en/troubleshooting/troubleshooting-ca-service-management/integrate-ca-service-catalog-with-common-components-manually/integrate-ca-service-catalog-with-ca-process-automation-manually/step-3-assign-users-to-required-ca-process-automation-user-groups