Why the Offending Value is Minor in the Outage Details for a Service Health Down?

Document ID : KB000111480
Last Modified Date : 16/08/2018
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The Service Dashboard is considering non-critical alarms such as major and minor as critical and considers that the service is unavailable when it is not.
CA Spectrum 10.2.1
Contact the CA Support and request the Spectrum_10.02.01.D316a debug patch