Why the Offending Value is Minor in the Outage Details for a Service Health Down?

Document ID : KB000111480
Last Modified Date : 16/08/2018
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Issue:
The Service Dashboard is considering non-critical alarms such as major and minor as critical and considers that the service is unavailable when it is not.
Environment:
CA Spectrum 10.2.1
Resolution:
Contact the CA Support and request the Spectrum_10.02.01.D316a debug patch