Why some user accesses are processed by the Policy Server rather than the Web Agent Cache?

Document ID : KB000050987
Last Modified Date : 14/02/2018
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Description:

Even though user's session is in the WebAgent cache, user is validated by the Policy Server and not by the WebAgent cache.

Solution:

The session cache has timeout of 3600 seconds i.e. 1 hour and entries are marked expired if they are there for than 1 hour in the session cache. So once an entry is created in session cache, the auth/az request for that entry if done before 1 hour is served from session cache whereas after 1 hour it is served from policy server.