Why some user accesses are processed by the Policy Server rather than the Web Agent Cache?

Document ID : KB000050987
Last Modified Date : 14/02/2018
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Even though user's session is in the WebAgent cache, user is validated by the Policy Server and not by the WebAgent cache.


The session cache has timeout of 3600 seconds i.e. 1 hour and entries are marked expired if they are there for than 1 hour in the session cache. So once an entry is created in session cache, the auth/az request for that entry if done before 1 hour is served from session cache whereas after 1 hour it is served from policy server.