You may notice that the timestamp in date values for exported incidents does not match the timestamp that is displayed when you view the incident from the CA SDM web browser interface.
This document explains why this may occur.
This document refers to a sample scenario in which:
1. The CA Service Desk Manager (CA SDM) primary server is installed on a Windows machine for which the time zone is "(UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi".
2. The CA SDM web interface is accessed from a web browser on the CA SDM primary server.
3. The CA SDM web interface is accessed from a web browser running on a remote machine for which the time zone is "(UTC) Dublin, Edinburgh, Lisbon, London".