Any time that you are requested to send a dump, Cybermation will also need to receive output from an AMBLIST for the active load module name listed in the symptom dump. This is necessary since the application of PTFs can change the locations of code within a CSECT.
For example, if this was the system abend that is reported:
08.27.48 STC26332 IEA995I SYMPTOM DUMP OUTPUT
SYSTEM COMPLETION CODE=0C4 REASON CODE=00000011
TIME=08.27.48 SEQ=12283 CPU=0000 ASID=0020
PSW AT TIME OF ERROR 078D2000 80039FDC ILC 2 INTC 11
ACTIVE LOAD MODULE ADDRESS=000256D8 OFFSET=00014904
DATA AT PSW 00039FD6 - 600448F0 60060F0E 4780C0B4
GR 0: 09E4E857 1: 00000008
2: 00031A30 3: 00000009
4: 00000000 5: 00000000
6: 00031A3C 7: 09E4E934
8: 09E4E548 9: 09E4E7B8
A: 0003B2DC B: 0003AF32
C: 00039F32 D: 09E4ED40
E: 09E4FF45 F: 00000008
END OF SYMPTOM DUMP
Cybermation will also need the output from this corresponding job in order to read the dump.
//STEP1 EXEC PGM=AMBLIST
//SYSPRINT DD SYSOUT=X
//SYSLIB DD DISP=SHR,DSN=prefix.SSALLINK
//SYSIN DD *
This Frequently Asked Question applies to all supported releases of ESP Alchemist beginning with 5.1.