Why I do not receive the email notifications I have defined in the Asset Policy Alerts in CA Client Automation?

Document ID : KB000045697
Last Modified Date : 14/02/2018
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Question:

Why I do not receive the email notifications I have defined in the Asset Policy Alerts in CA Client Automation?

 

Environment:

CA Client Automation - All Versions

 

Answer:

When an policy is defined, we can choose, as a responsive action, to receive an email if any of them violates the policy. 

However, we may not receive these emails if the antivirus system running on the Domain Manager blocks them due to an Anti-Spam policy.

In order to avoid this situation exclude from your antivirus the following executable from the CA\DSM\bin folder of your CA Client Automation installation:

  • cmEngine.exe
  • amObjectManager.exe