Why I cannot take Remote Control of an Ubuntu linux flavour computer if it has the Client Automation agent with the RC plugin installed?

Document ID : KB000016622
Last Modified Date : 14/02/2018
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Introduction:

After a successful installation of the Client Automation agent on a Linkat computer (a linux flavour of the Ubuntu family) I realize that I cannot take remote control of it. However, I get its inventory and I can deliver software to it.

Question:

Why I cannot take Remote Control of an Ubuntu linux flavour computer if it has the Client Automation agent with the RC plugin installed?

Environment:
Client Automation 14.0 and above.
Answer:

The most likely cause for this problem to occur is some missing libraries which are needed for the RC plugin proper functioning.

So, please check if the following libraries are present in the current Linux installation?

 

libgtk2.0-0:i386 

libidn11:i386 

libglu1-mesa:i386 

libpangox-1.0-0:i386 

libpangoxft-1.0-0:i386 

 

If they are not, running the following commands should install them: 

 

sudo  apt-get  install  libgtk2.0-0:i386  libidn11:i386  libglu1-mesa:i386 

sudo  apt-get  install  libpangox-1.0-0:i386  libpangoxft-1.0-0:i386 

 

After that, restart the linux box and try to take it by Remote Control again.

The Remote Control session should succeed now.