Why I cannot see all the inventory information for the computers under DSM Explorer?

Document ID : KB000012359
Last Modified Date : 14/02/2018
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Introduction:

Most of the advanced inventory items are not visible in the DSMGui.

We can see Filesystem, Systemstatus and Additional only.

Sometimes, some of the Basic Inventory items are visible again and suddenly they disappear again with no aparent reason.

Question:

Why I cannot see all the inventory information for the computers under DSM Explorer?

Environment:
Client Automation 12.8, 12.8 FP1, 12.9 and 14.0
Answer:

Running the following command on the Domain Manager computer should solve the problem:

 

ccnfcmda -cmd SetParameterValue -ps itrm/manager/engine -pn DoUpdateInsert -v 1