Why I am missing OSB Business Services, Proxy Services and Transport protocols after upgrading to 9.x version of the agent?

Document ID : KB000011423
Last Modified Date : 14/02/2018
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Introduction:

After upgrading agents to 9.x version of the agent there are no metrics showing for OSB Business  Services, Proxy services, Transport protocols, etc... (for OSB servers)

Question:

Why I am missing OSB Business Services, Proxy Services and Transport protocols after upgrading to 9.x version of the agent?

 

Environment:
9.x
Answer:

Please double-check the following:

- Verify that the agent profile includes the OSB-full.pbl or OSB-typical.pbl file. SPM is a prerequisite for the above configuration.
- Deploy SPM first and then add the OSB extension.
- Check that the OSBAgent jar file is copied to the agent ext directory.
- Restart the agent to verify OSB metrics in Investigator.

If the issue persists please open a support case to investigate further.