Why doesn't Right-Click + Cut/Copy/Paste work when using Chrome or Firefox?

Document ID : KB000015821
Last Modified Date : 11/01/2019
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Question:

Why doesn't Right-Click + Cut/Copy/Paste work in Chrome for Service Desk Manager ?

Environment:
Service Desk Manager 17.0 and higher
Google Chrome or Firefox
Answer:

This method of cut/copy/paste was not certified for Google Chrome or Firefox. A dialog pop up will present when attempting to right click and select Cut/Copy/Paste that states the following:

"Current browser does not support Cut, Copy and Paste command."

User-added image


One can still utilize Ctrl + X, Ctrl + C and Ctrl + V keyboard shortcuts.

Another option is to hold the Ctrl key while Right Click to activate the browsers' version of the Cut/Copy/Paste menu, rather than Service Desks version.