Why does the CA APM Catalyst Connector not bring up all of the CI's into CA SOI?

Document ID : KB000029704
Last Modified Date : 14/02/2018
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Description:

What to do when all of the CI's are not brought into CA SOI.

 

Solution:

By default, the connector does NOT looks for agents that are not CA APM 9.x Java or .NET. This includes CA Introscope® 8.x agents, EPAgents, or any agents from extensions reporting to the Enterprise Manager in that environment.  This behavior can be changed by doing the following:  (This is from the CA APM Catalyst Connector Guide.)

non9XJavaOrDotNETAgents

Specifies how the connector looks for agents that are not CA APM 9.x Java or .NET agents. For CA Introscope® 8.x agents, EPAgents, or any agents from extensions that report to the Enterprise Manager in the environment, set this flag to True. A True value causes the connector to report these agents as Running Software CIs to CA APM Catalyst Connector/CA SOI.

Default: False

To change the behavior to bring in all of these CI's,  set the above property to True in the CA SOI Connector Admin page and then recycle the SOI Integration Services Process.