Why does the "Audit Trail" log the information related to Knowledge Searches under Activities even though the user has not created a request based on the Knowledge Document?
Click on the Knowledge Tab and perform a search using a keyword.
Click on any Knowledge Document. -> Close the Knowledge Document. -> Create a new Request and click save.
The behavior that we see related to "Audit Trial" is by design.
However as a work around you can completely remove the audit trail logging information:
Please follow the below steps to completely remove this:
- In NX.env and NX.env_nt.tpl manually add the variable
- Recycle the services.
- Now the information is no longer logged.
- Please test these changes on a test machine before implementing on the production.