Why does the "Audit Trail" log the information related to Knowledge Searches under Activities even though the user has not created a request based on the Knowledge Document?

Document ID : KB000054577
Last Modified Date : 14/02/2018
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Question:

Why does the "Audit Trail" log the information related to Knowledge Searches under Activities even though the user has not created a request based on the Knowledge Document?

Answer:

Click on the Knowledge Tab and perform a search using a keyword.

Click on any Knowledge Document. -> Close the Knowledge Document. -> Create a new Request and click save.

The behavior that we see related to "Audit Trial" is by design.

However as a work around you can completely remove the audit trail logging information:

Please follow the below steps to completely remove this:

  1. In NX.env and NX.env_nt.tpl manually add the variable

    @NX_EVENT_LOG_EXCLUDE=SEARCH
  2. Recycle the services.
  3. Now the information is no longer logged.
  4. Please test these changes on a test machine before implementing on the production.