Why does InstallShield issue an error for a missing license text file with a new CMEW installation ?

Document ID : KB000031058
Last Modified Date : 14/02/2018
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Question:

While installing CA CMEW on a new server, why is this error issues from the InstallShield Wizard: Cannot load license text. Please Contact Technical Support for details ?

 

Answer:

Before installing CMEW, you have to put this on the machine: 32 bit Microsoft Visual C++ 2005 Redistributable. This is not available from the CMEW download files, but can be easily downloaded from the internet for no charge. You may need to reboot after installing MS C++.