Why do I keep getting an alarm for ServiceDown on my Windows Insight Knowledge Agents? Is there a way to disable the alarm?

Document ID : KB000053405
Last Modified Date : 14/02/2018
Show Technical Document Details

Description:

On all my CA Insight Knowledge Agents for Windows, I keep receiving this alarm:
ServiceDown: Performance Logs and Alerts: Automatic,Stopped
How can I get the agent to not report this as an alarm?

Solution:

The Services Monitor scan type monitor all available services. Only those with a startup type of Automatic and a current state of Stopped, Stop Pending, Continue Pending, Pause Pending, or Paused can generate an alarm.
You can include or exclude services to monitor, individually or by start type. If you exclude a service, you ignore the service even if you monitor the start type. Conversely if you include a service, you monitor the service even if you disable the start type.
For this case, you can set PerfLogs service to ignore and you will no longer receive these alarms.