Why do I get the error message "Packaging Failed" when trying to accept the Intellirollup patch 'Patch CA - Win 8.1 Gold 64Bit x64 - Security IntelliRollup v1705.00' in Patch Management?

Document ID : KB000014604
Last Modified Date : 14/02/2018
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Introduction:

Sometimes, when accepting an Intellirollup patch, it may occur that it fails with the "Packaging Failed" message.

This is the case for 'Patch CA - Win 8.1 Gold 64Bit x64 - Security IntelliRollup v1705.00'

Question:

Why do I get the error message "Packaging Failed" when trying to accept the Intellirollup patch 'Patch CA - Win 8.1 Gold 64Bit x64 - Security IntelliRollup v1705.00' in Patch Management?

Environment:
Client Automation 14.0Unicenter Patch Management 12.9
Answer:

The PMEngine log shows the following lines: 

yyyy-mm-dd hh:mm:ss,sss [DownloadedPatchTask] INFO [com.ca.pmengine.decision] - Patch Downloads Processing Starts 

yyyy-mm-dd hh:mm:ss,sss [DownloadedPatchTask] INFO [com.ca.pmengine.decision] - Verifying Rollup Patch superseded dependencies- CA - Win 8.1 Gold 64Bit x64 - Security IntelliRollup v1705.00 {9d9085ed-a304-4091-ba9b-02c36294c0d8} 

yyyy-mm-dd hh:mm:ss,sss [DownloadedPatchTask] ERROR [com.ca.pmengine.decision] - Patch CA - Win 8.1 Gold 64Bit x64 - Security IntelliRollup v1705.00 {9d9085ed-a304-4091-ba9b-02c36294c0d8} Software Package not available for Patch - Oct 2016 Security Only Quality Update - Windows8.1-KB3192392-x64 

yyyy-mm-dd hh:mm:ss,sss [DownloadedPatchTask] ERROR [com.ca.pmengine.decision] - RollPatch CA - Win 8.1 Gold 64Bit x64 - Security IntelliRollup v1705.00 {9d9085ed-a304-4091-ba9b-02c36294c0d8} package registration failed 

yyyy-mm-dd hh:mm:ss,sss [DownloadedPatchTask] INFO [com.ca.pmengine.decision] - Patch CA - Win 8.1 Gold 64Bit x64 - Security IntelliRollup v1705.00 {9d9085ed-a304-4091-ba9b-02c36294c0d8} status changed from STATUS_PACKAGING to STATUS_DOWNLOAD_FAILED 

yyyy-mm-dd hh:mm:ss,sss [DownloadedPatchTask] ERROR [com.ca.pmengine.decision] - Rollup Patch CA - Win 8.1 Gold 64Bit x64 - Security IntelliRollup v1705.00 Registration failed, Package for included patch Oct 2016 Security Only Quality Update - Windows8.1-KB3192392-x64 is not available. 

yyyy-mm-dd hh:mm:ss,sss [DownloadedPatchTask] INFO [com.ca.pmengine.decision] - Patches with pending Downloads Processing Complete 

 

As per them, it seems there are missing patches which are referenced within the rollups. 

Please, verify that the Default Software Contents Download Job has been executed recently. 

If then the problem still persist search and accept the patch 'Oct 2016 Security Only Quality Update - Windows8.1-KB3192392-x64' before accepting the Rollup 'Patch CA - Win 8.1 Gold 64Bit x64 - Security IntelliRollup v1705.00'.

Doing so, the 'Accept' operation should successfully complete.