Why did login to Catalog from USS Mobile App Failed if Catalog is configured with SSO?

Document ID : KB000095257
Last Modified Date : 10/05/2018
Show Technical Document Details
Issue:
After deploying "Single Sign On" (SSO) in CA Service Catalog, CA Service Desk and CA Unified Self Service, Catalog in the Mobile App stopped working. It all works normally on the web interface.

Mobile App

Steps to Reproduce:

1 - Login to Service Catalog
2 - Administration > Configuration > Single Sign-on Authentication
3 - Set “Single Sign on Type” to "Artifact Based Single Sign On"
4 - Log into Mobile App using Catalog URL
Cause:
That is because customer has configured SSO with "Artifact Type" as "Request" and "Artifact Name" as "sm-user"

Service Catalog 1
Resolution:
Login to catalog from Mobile will work by default in SSO case with "Artifact type" set as "Parameter" and "Artifact Name" as "username"

Service Catalog