Why can't I see all the Clarity Job Logs in the Job Logs Listing View?

Document ID : KB000055271
Last Modified Date : 14/02/2018
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Description:

I am the administrator of Clarity and I cannot see all the Job Logs listed, although I know that there are more job logs because I see more records in the database table. I only see the job logs for the jobs that were initiated by my user id. Why can't I see all the job logs?

Solution:

When a Report Administrator schedules a report job (not immediate execution), and specifies Shared Resources or Shared Groups, the Completed Report based on the defined parameters will appear in the Report Library for the specified Resources or Groups. The Report definition must have the 'Enable Log' option checked for the Report to show up in the Library.

When a Job Administrator schedules a job to execute (immediate or scheduled), and specifies Shared Resources or Shared Groups, the completed job will appear in the Job Logs listing page for the specified Resources or Groups. The Job definition must have the 'Enable Log' option checked. Only the resources and/or groups specified on the job properties will be able to see the logs for the Job to show up on the Logs page.

Jobs that have a System Type of "System" have their 'Enable Log' option and 'Enable Output' hard coded and cannot be modified by the user or overridden from the backend. This is why, in the application, these fields are grayed-out and not modifiable. The Clarity documentation provides recommendations for some system jobs that are typically run after hours, such as the Datamart Extraction or Index Documents and Contents jobs, or jobs that run during off-peak periods. On the other hand, the Time Slicing job is also a system job and is often run at a high frequency rate such as every 1 or 5 minutes and for this reason does not write to the job logs by design.

The end-user must have notifications for Reports and Jobs enabled to receive a notification if the end-user is selected to receive a notification on completion or failure of the scheduled Report or Job.

For more information on specific jobs, please reference the Administration Guide.