Why can I no longer acquire products, update product releases, or get latest maintenance without encountering the failure: Error connecting to https://supportservices.ca.com/support CA CSM cannot connect to CA Support Online via HTTPS?

Document ID : KB000046805
Last Modified Date : 14/02/2018
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Previously, I had been successful in acquiring products, product updates, and product maintenance, but now the process fails with the error:

Error encountered while accessing: https://supportservices.ca.com/support

CA CSM cannot connect to CA Support Online via HTTPS. Check your internet connection settings on the Software Acquisition page, on the Settings tab. 

Further diagnostics reveal:

javax.net.ssl.SSLPeerUnverifiedException: peer not authenticated problem.


CA Chorus Software Manager 6.0 build 135


A web filter policy was found blocking incoming traffic to the LPAR that CSM was running on


Removal of the web filter policy corrected the failure condition.